Lumberjack Direct currently offers a 30-day, money back program, however, most manufacturers charge a restocking fee; depending on your particular order issue your restock fee may be more or less so please contact our customer service specialists for details. All special, custom order items are not eligible for returns or exchange. 

All approved returns or exchanges must be in the original packaging, unused and will be granted a Return Authorization Number that must be written boldly on the front of the returning package. 

All shipping costs for approved returns are the sole responsibility of the customer. 

Additional questions can be addressed by entering in your inquiry and details in the form provided.